Here you can read information about the Terms and Conditions of commissioning a custom artwork with me or buying prints or originals. If you have any questions regarding my Terms and Conditions please do not hesitate to contact me at any time.
I will never share personal information disclosed by my clients, including their full name, email address, delivery address, telephone number and other personal information, to any third parties.
I retain copyright on all the artwork that I produce. Clients who do not wish their commissioned artwork to be shown in my gallery must notify me when ordering.
I will only use images of commissioned artwork for promotional material, never to reproduce to make profit.
Clients are responsible for the any reference photographs they provide. If photographs are taken by a third party, and the copyright does not belong to the client, clients must obtain their permission to use and provide proof of this to me when ordering their portrait.
I always require a deposit before I start work on custom pieces. Deposits are around 30% of the total cost of the portrait. I will invoice you the total cost, plus the deposit amount, before I begin your artwork. Custom art must be paid for in full before posting.
Gift vouchers cannot be refunded or exchanged for cash. They are valid for one year from the date received by the recipient, which will be shown on the actual voucher. I reserve the right to be shown the voucher when the recipient pays for a custom artwork using the voucher.
The time it takes to complete a custom artwork depends on the time of year, the length of my waiting list and the size and type of the artwork. An estimated time of completion will be given when ordering. Clients must let me know if the artwork needs to be completed before a specific date, and I will do my very best to ensure it is completed and delivered in time. Please order early to avoid disappointment, especially around Christmas time.
Clients have a 7 day money back guarantee from the date of their custom order and they will receive a full refund. If clients wish to cancel their order after 7 days before I have begun the artwork, they will receive a refund of their deposit minus any fees. If clients wish to cancel their order after 7 days and I have already started the artwork, their deposit will not be refunded.
Please get in touch with me as soon as possible to cancel a print order, as these are usually posted within 5 working days.
All custom artwork must be secured with a deposit before I commence work. Full payment is required before the artwork is posted. Clients living in the UK can pay via Paypal, Bank Transfer or cheque. Clients living outside the UK must pay via Paypal or Bank Transfer. If a client chooses to pay via Paypal, payments will include additional Paypal fees at 3.4%. International bank transfers may include an additional fee.
Currently I only offer Paypal payments for prints purchased from my shop.
Delivery costs vary depending on the size of the artwork and destination. Unless otherwise agreed, artwork will be sent by Royal Mail Special Delivery Next Day or International Signed For. Clients outside the EU are responsible for paying any local import taxes. Prints are usually posted either by Special Delivery Next Day, First Class, or International Tracked and Signed For.
Damage in Transit
All of my artworks (excluding some smaller prints) are fully insured during delivery. In the unlikely event that an artwork is damaged in transit, I must be contacted immediately. Clients must keep all packaging and contents and make a note of damages on the delivery record to receive compensation. Damaged artwork must be returned to me at the cost of the client and I will complete another artwork (or post another print) completely free of charge.