Terms and Conditions

Here you can read information about the Terms and Conditions of commissioning a pet portrait with me. If you have any questions regarding my Terms and Conditions please do not hesitate to contact me at any time.

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Privacy Policy

I will never share personal information disclosed by my clients, including their full name, email address, delivery address, telephone number and other personal information, to  any third parties.

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Copyright

I retain copyright on all the artwork that I produce.  Commissioned artwork is shown in my blog so that clients can see how each portrait develops. When commissioned artwork is complete it is displayed in my gallery. Clients who do not wish their commissioned artwork to be shown in my blog or gallery must notify me when ordering.

I will only use images of commissioned artwork for promotional material, never to reproduce to make profit.

Clients are responsible for the any reference photographs they provide. If photographs are taken by a third party, and the copyright does not belong to the client, clients must obtain their permission to use and provide proof of this  to me when ordering their portrait. 

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Deposits 

I always require a deposit before I start work. Deposits are around 30% of the total cost of the portrait. I will invoice you the total cost, plus the deposit amount, before I begin your portrait. Pet portraits must be paid for in full before posting.

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Gift Vouchers

Pet Portrait Gift vouchers cannot be refunded or exchanged for cash. They are valid for one year from the date received by the recipient, which will be shown on the actual voucher. I reserve the right to be shown the voucher when the recipient pays for a pet portrait using the voucher.

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Completion Time

The time it takes to complete a pet portrait depends on the time of year, the length of my waiting list and the size and type of the portrait. An estimated time of completion will be given when ordering. Clients must let me know if the portrait needs to be completed before a specific date, and I will do my very best to ensure it is completed and delivered in time. Please order early to avoid disappointment, especially around Christmas time. 

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Cancellations

I have a 7 day ordering money back guarantee. Provided that clients request a refund within 7 days they will receive a full refund of their deposit.

If clients wish to cancel their order after 7 days before I have begun the artwork, they will receive a refund of their deposit minus any fees.

If clients wish to cancel their order after 7 days and I have already started the artwork, their deposit will not be refunded.

On receiving an approved pet portrait, clients have 7 days to contact me about any changes required to the portrait. If clients receive their pet portrait, do not allow me to make adjustments and want a refund, they will be given a refund minus the deposit amount and fees, only when the portrait has been returned to me. It is required that clients pay the cost of returning their pet portrait, whether they require adjustments or want a refund.

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Currency Exchange

Prices are quoted in British Pounds. Accurate price conversions can be seen on the currency converter on the commission prices page. Please note that I cannot be responsible for any loss due to exchange rate fluctuations.  

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Payment

All pet portraits must be secured with a deposit before I commence work. Full payment is required before portrait is posted. Clients living in the UK can pay via Paypal, Bank Transfer or cheque. Clients living outside the UK must pay via Paypal or Bank Transfer.

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Delivery

Delivery costs vary depending on the size of the portrait and destination. Unless otherwise agreed, pet portraits will be sent by Royal Mail Special Delivery Next Day or International Signed For. Clients outside the EU are responsible for paying any local import taxes.

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Damage in Transit

All of my pet portraits are fully insured during delivery. In the unlikely event that a portrait is damaged in transit, I must be contacted immediately. Clients must keep all packaging and contents and make a note of damages on the delivery record to receive compensation. Damaged pet portraits must be returned to me at the cost of the client and I will complete another portrait completely free of charge.